Last updated: December 15, 2023
MokohHost provides an array of services to our valued customers, ranging from premium web hosting, and web services which includes Shared, VPS, and Cloud Hosting, WordPress Hosting, Business Emails and Domain Registration services among others, collectively known as "Services."
By using MokohHost's Services, the customer is bound by these Terms of Service and any other policies or terms referenced or published by us, collectively termed as the "Terms." Failure to accept these Terms implies that the customer must refrain from registering an account or purchasing, accessing, or using MokohHost's Services in any manner.
These Terms establish a legally binding agreement between MokohHost and any individual or organization engaging in the purchase, access, or use of MokohHost's Services (referred to as "Customer" or "You"). The Customer asserts, guarantees, and agrees that (a) they possess the full power and authority to enter into and adhere to these Terms or (b) if the Services are used on behalf of an organization, entity, or group, the Customer is authorized to accept these Terms.
Adherence to MokohHost's Terms of Service is a prerequisite for using our services, providing a comprehensive framework for their appropriate usage.
Throughout the term of your agreement with MokohHost, it is essential to ensure that your usage of any resources, whether provided to you or owned/controlled by MokohHost ("Service"), aligns with the current Terms of Service ("TOS"). We reserve the right to make modifications to the TOS at our discretion, with such adjustments taking effect upon posting on our website. In case of infringements, we retain the right to suspend violating websites without prior notice.
Furthermore, MokohHost reserves the right to alter, suspend, or discontinue the Service at any time, for any reason. This includes the imposition of limits on features and Services or the restriction of access to parts or the entirety of the Site without prior notice or liability.
By using our services, the Customer commits to comply with the terms outlined in this Terms of Service, along with other policy documents of MokohHost, including but not restricted to the following. Each of these documents is integrated by reference, and when combined with the Terms of Service, they collectively form the complete agreement between the parties:
In aligning with our commitment to transparency and trust, you affirm the following representations and warranties to us upon agreeing to these Terms and each time you engage with our Services:
Prior to purchasing a domain name through our platform, it is extremely important to confirm that the chosen domain name does not encroach upon the rights of any third party in terms of domain names, trademarks, or trade names.
Any disputes arising from domain name and trademark conflicts will be addressed in accordance with our dedicated Trademark/Copyright Infringement Policy. Additionally, all domain names procured on our platform are subject to adherence to our Domain Names Policy where applicable.
All accounts are established on a prepayment model. While MokohHost maintains the flexibility to adjust the prices for accounts or services, customers will be notified of any changes. In the event of a price update, customers opting for a one-year term will be subject to the new rates upon renewal, requiring an additional payment to continue enjoying our services. You agree that until and unless you notify MokohHost of your desire to cancel any or all services received, those services will be billed on a recurring basis.
To ensure seamless renewal, it is crucial that MokohHost receives your renewal order at the commencement of your billing period. Unsettled balances accumulated during the service period with MokohHost are eligible for collection. Furthermore, MokohHost retains the authority to temporarily suspend additional services until the outstanding debt is paid.
It is the customer's responsibility to settle all financial obligations associated with the account, extending from the initiation of the account until the customer submits a written cancellation request, it remains the customer's responsibility to clear all outstanding dues. Invoice notifications will be promptly sent to customers via email shortly after the conclusion of an online purchase.
At MokohHost, billing cycles are designed to accommodate your preferences, offering Monthly, Yearly, Biannual, and Triennial options based on your selected plan. Upon processing your order, we will provide you with detailed account and billing information. We kindly emphasize the importance of prompt payment to guarantee the uninterrupted continuity of your account's service. Your timely payments contribute to a seamless hosting experience with us.
MokohHost Offers Free cPanel to cPanel migration services for all our valued clients. To initiate a Free Migration, kindly submit a support ticket through the Client Portal's Support Section. Please note that migrations involving non-cPanel or manual account transfers are not covered under the Free Migration service and will incur a charge of $5 per account.
MokohHost handles all refund requests in accordance with our Refund Policy. It's important to be aware that any violations of our Terms of Service will nullify eligibility for refunds. Please refer to the policy for detailed information regarding refunds.
We retain the right to modify the prices displayed on the MokohHost website and adjust the allocation of resources for plans at our discretion.
We strictly prohibit hosting content or links that endorse any specific religion or sect. Additionally, the hosting of the following content is not permitted:
This covers pirated software, ROMs, emulators, hacking tools, password cracking, IP spoofing, etc., and the encryption of any of the aforementioned. It also extends to websites offering "links to" or providing "how-to" information about such materials.
We strictly disallow the hosting of illegal material, encompassing copyrighted works, commercial audio, video, or music files, and any content that violates Federal, State, or Local regulations.
This involves all explicit material, such as pornography, erotic images, or any content considered lewd or obscene. The classification of "adult material" is solely at the discretion of MokohHost.
At MokohHost, we uphold a strict policy against UBE/UCE (unsolicited bulk Email/unsolicited commercial Email), reflecting our commitment to safeguarding our customers and the broader online community from the adverse impacts of spam-related activities. UBE/UCE is defined as unsolicited broadcast or commercial Email sent to addresses without explicit and verifiable requests from the recipients. Our definition of spam encompasses any form of unsolicited Email used for any purpose. Any violation of this policy will result in the suspension or termination of the offending account, as we maintain a zero-tolerance stance against the transmission of unsolicited Email and other forms of spam.
This prohibition covers, but is not confined to:
In the event of a client being found in violation of our no-spam policy, the implicated account will be terminated without prior notice, and no refunds will be issued.
A maximum of 50 outgoing Emails per hour applies to each domain, including MAILING Lists. If this limit is exceeded, most Emails will bounce with an undeliverable error. Allow at least one hour before resuming Email sending.
At MokohHost, we provide services exclusively for lawful purposes. By using our services, customers agree to indemnify and hold MokohHost harmless from any claims arising from their usage. Prohibited activities include infringement on copyrights or trademarks, such as unauthorized copying of music, books, or photographs.
The immediate termination of an account is enforced for offenses like offering counterfeit merchandise, hosting religious content intended to ridicule, or engaging in political content. If you believe your copyright or trademark is violated, please contact us at support[at]mokohhost.com.
Unacceptable content on all hosting servers (Shared, or Owned) includes:
Resources, encompassing bandwidth and/or processor utilization, hold a vital role in the optimal functioning of our services. In the event that a website is identified as excessively monopolizing these resources, MokohHost retains the discretion to promptly suspend that particular site. This policy is enacted selectively in extreme circumstances, aiming to safeguard against the misuse of our servers and ensure fair resource allocation for all users.
While our shared services are well-suited for the majority of our clientele, there comes a juncture where certain websites may be better accommodated by a more robust plan, affording dedicated CPU and memory resources. At our sole discretion, we retain the right to cease services for customers whose websites or hosted data utilize more than 50% of server resources and/or 50% of the server's CPU.
Should your website surpass these resource thresholds, we reserve the right to temporarily suspend your site. In such an event, you can opt to either upgrade your hosting package or request a pro-rated refund for the prepaid services. Recognizing the urgency in rectifying these situations to prevent potential server disruptions, we strive to issue a warning before taking your site offline, although we assume no obligation to do so given the gravity of the situation.
MokohHost provides free backup service to its shared and wordpress hosting clients. We conduct daily backups for all our shared and wordpress hosting servers, maintaining a 3-day history.
If your website is hosted on MokohHost servers, we highly recommend that you maintain your own daily backups on your personal computer or an offsite FTP server. While we perform backups for our own security to ensure data integrity, backup failure or temporary suspension is possible. Therefore, in case of an emergency, you have the option to restore your own backups.
Please, refer to our Backup Policy for more information about backups.
Our affiliate program comes with specific terms and conditions for interested clients:
If, during a promotion or bundled offer, you purchased a product or service and fail to renew it before its expiration date or experience a billing cycle change, the terms of the promotion or free product will become void. The standard renewal rate, based on the then-current price of the product, will be applied to the free product.
Please be aware that domain name promotional discounts do not extend to renewals, transfers, trademark domains, premium domains, and pre-registration domain fees, unless clearly stated in the promotional message.
Our services may include links to websites or services operated by third parties that are not owned or managed by MokohHost.
MokohHost does not have control over, and assumes no responsibility for, the content, privacy policies, or practices of these third-party websites or services. By using our services, you acknowledge and agree that MokohHost shall not be held responsible or liable, directly or indirectly, for any damage or loss incurred or alleged to be incurred as a result of or in connection with your use of or reliance on any content, goods, or services available through such third-party websites or services.
We strongly recommend that you review the terms and privacy policies of any third-party websites or services that you visit.
Customer acknowledges and agrees that by using the services provided by MokohHost, they will defend, indemnify, and hold MokohHost harmless from any and all liabilities, losses, costs, and claims, including reasonable attorney's fees. This defense and indemnification extend to cover MokohHost, its agents, customers, officers, and employees against any issues arising from services rendered, products sold, or actions performed by the customer, their agents, employees, or assigns.
Customer agrees to defending, indemnifying, and holding MokohHost free from liabilities related to:
For cancellation requests, we require submission through the Portal, where you will promptly receive a confirmation upon the successful cancellation of your account. Please note that cancellations made via phone or email will not be accepted.
It's important to acknowledge that submitting the cancellation form doesn't automatically finalize the request; your account might have outstanding balances that need settlement before the cancellation can proceed. Cancellation eligibility does not extend to issues such as domain name transfers, non-usage, Internic problems, ISP issues, or any other secondary matters unrelated to MokohHost's services.
We encourage customers to ensure they receive a cancellation confirmation from MokohHost, verifying the closure of both domain and account. This ensures transparency and clarity in the cancellation process.
In no circumstance shall MokohHost, its directors, employees, partners, agents, suppliers, or affiliates be held liable for indirect, incidental, special, consequential, or punitive damages. These include, but are not limited to, the loss of profits, data, use, goodwill, or other intangible losses arising from:
This applies whether based on warranty, contract, tort (including negligence), or any other legal theory, and even if the possibility of such damage has been disclosed. Moreover, it stands irrespective of whether a remedy outlined herein is found to have failed its essential purpose.
MokohHost cannot be held responsible for any potential business damages that may arise. MokohHost provides services without any expressed or implied warranties. We disclaim any warranties of merchantability or fitness for a particular purpose, including potential data loss due to delays, non-deliveries, incorrect deliveries, or service interruptions caused by MokohHost and its employees.
As a precaution, we strongly advise all our customers to perform their own backups of website files, databases, and emails. This ensures quick access to their data in the unlikely event of a hardware failure. While we strive to prevent such occurrences, we believe in preparedness. Please note that MokohHost reserves the right to update its policies without prior notice.
We reserve the right to terminate or suspend your access to MokohHost services, either in whole or in part, which may include the deletion or confiscation of all files, content, and/or domain name registrations, without prior notice under the following circumstances:
In the event of such termination, your right to use the service will cease immediately, and any fees paid in advance will not be refunded. You will be required to settle all fees and charges accrued prior to the effective date of termination.
If you offer suggestions to MokohHost for improving or introducing new features or products to our services, or if you provide feedback, reviews, or testimonials related to a service or your experience with it, you grant MokohHost a perpetual, worldwide, exclusive, irrevocable, and royalty-free license and right to use, copy, modify, or otherwise leverage your suggestions, feedback, reviews, or testimonials for any purpose, including marketing purposes. This grant encompasses the right to utilize such content without any notice, compensation, or other obligation to you.
The transfer or assignment of Customer's rights or obligations under these Terms requires prior written consent from MokohHost.
The Service, along with its unique content, features, and functionality, exclusively belongs to MokohHost and is safeguarded by copyright, trademark, and other pertinent laws of the Federal Republic of Nigeria. Unauthorized use of our trademarks and trade dress in connection with any product or service is strictly prohibited without the Company's prior written consent.
Users are expressly prohibited from engaging in the following activities:
Weebly: By using Weebly, a free website builder , you agree to the Weebly Terms of Service.
CodeGuard: By using CodeGuard to backup your website, you agree to the CodeGuard Terms of Service.
SiteLock: By using SiteLock to protect your website from malware and vulnerabilities, you agree to the SiteLock Terms of Service.
Let's Encrypt: By using a Let's Encrypt Certificate, you agree to the Let's Encrypt Subscriber Agreement.
The Terms and the resolution of any disputes shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria, without regard to its conflict of laws principles.
Should you have any inquiries about this Terms, please don't hesitate to reach out to us:
- By email: legal[at]mokohhost.com
Launch your online presence with our Premium Web Hosting delivering unmatched reliability, lightning-fast speed, and 24/7 expert support.